FAQ

We offer 24/7 emergency response and typically arrive within 60 minutes or less of your call—whether you’re in Phoenix, Chandler, Gilbert, Tempe, Glendale, or Scottsdale. Fast action is crucial to minimize damage and begin the restoration process immediately.

First, ensure your safety by turning off electricity in affected areas if it’s safe to do so. Then, stop the water source if possible (such as shutting off the main valve). Avoid walking on wet floors, and contact a professional restoration team right away. The faster you act, the better the chances of reducing damage and preventing mold growth.

In most cases, water damage is covered by homeowners or commercial property insurance, especially if it’s caused by sudden events like a burst pipe or appliance failure. However, damage from flooding or neglect may not be covered. We work directly with your insurance company and can help guide you through the claims process.

The timeline depends on the severity of the damage, the type of materials affected, and how quickly the cleanup begins. On average, drying takes 3 to 5 days, followed by repairs that may last a few more days to weeks. We provide a detailed timeline after inspection to keep you fully informed throughout the process.

Yes—mold can begin growing within 24 to 48 hours after water exposure. That’s why fast, professional drying and dehumidification are critical. We use advanced moisture detection and drying equipment to eliminate hidden moisture and reduce the risk of mold.

Absolutely. We provide full-service water damage restoration for homes, offices, retail spaces, industrial buildings, and more. Whether it’s a flooded basement in Gilbert or a water-damaged office in Downtown Phoenix, our certified team is equipped to restore your property quickly and safely.